Shipping
Terms

Order processing

Standard in-stock orders are generally prepared within 1–3 business days after payment approval. Business days exclude weekends and U.S. federal holidays. Limited drops, launches, high order volume, fraud review and inventory verification may require additional time.

Custom or made-to-specification equipment follows the production estimate shown on the product page, quote or order confirmation. If a material delay becomes known, we will use the order email to communicate available options.

Domestic shipping estimates

For addresses in the contiguous United States, standard delivery is generally estimated at 3–7 business days after dispatch. When offered, expedited delivery is generally estimated at 2–3 business days after dispatch. These windows depend on destination, carrier network and service selected at checkout.

Alaska, Hawaii, U.S. territories, military addresses and remote locations may require additional time and may have limited service options.

Rates and taxes

Available shipping services and charges are displayed at checkout based on the cart, destination and carrier availability. Applicable sales tax is calculated at checkout. Promotions offering free or reduced shipping apply only to the terms and locations identified in the offer.

Carriers and split shipments

We may use national or regional carriers and may change the carrier when reasonably necessary to complete delivery. Items may ship separately because of size, fulfillment location, product readiness or carrier restrictions. Separate parcels can receive separate tracking numbers and arrive on different days without additional shipping charges beyond those accepted at checkout.

Accurate delivery address

You are responsible for providing a complete, deliverable address, including unit, suite or access information. Review the address before submitting payment. Contact us immediately if a correction is needed. We cannot guarantee a change once fulfillment has begun, and carriers may charge for interception or correction.

We do not link to maps or independently validate every address. Carrier-format validation during checkout does not guarantee successful delivery.

P.O. boxes and restricted locations

Some oversized or high-value products, including golf clubs and bags, may be ineligible for delivery to a P.O. box. If the selected carrier cannot serve an address, we may request a physical delivery location or cancel and refund the affected item. We do not knowingly ship to locations prohibited by applicable sanctions, export controls or carrier policy.

Signature and delivery access

A signature may be required for high-value orders or destinations with elevated loss risk. The carrier may make multiple attempts or route a parcel to an authorized pickup point. You are responsible for monitoring tracking and arranging timely receipt. Do not authorize unattended delivery when the location is not secure.

Shipment confirmation and tracking

When tracking is available, it is sent to the email or communication channel associated with the order. A label-created event means shipment data has been submitted; the first physical scan may occur later. Tracking can take up to 48 hours to update during high-volume periods.

Carrier delay

Weather, wildfire, flooding, transportation interruptions, peak-season volume, labor events, customs, security events and other carrier conditions may delay delivery. We will assist with available information but cannot guarantee a carrier’s schedule or reimburse incidental losses caused solely by delay, except where required by law.

Missing, lost or stolen packages

If tracking shows no movement beyond a reasonable carrier interval, contact us so we can review the shipment and, where appropriate, open a carrier trace. If tracking shows delivered but the parcel is not present, check the delivery area, household members, building staff and carrier notice, then contact us promptly.

A claim may require a signed statement, identity or address confirmation, police report for suspected theft or cooperation with a carrier investigation. Resolution may be replacement, refund or another remedy depending on the investigation, inventory and applicable law.

Damage in transit

Inspect the package and product promptly. Photograph exterior packaging, interior protection, shipping label and damage before discarding materials. Contact us within 7 calendar days after delivery for visible transit damage. Keep the item and packaging until instructions are provided, because the carrier may require inspection.

International availability

International shipping is offered only when a destination and service appear at checkout. Delivery windows vary by country and do not include customs processing. The recipient is responsible for import duties, taxes, brokerage and local fees unless checkout expressly states that those amounts are prepaid.

Refusal or nonpayment of import charges may cause return or disposal. Where permitted by law, actual outbound shipping, return costs and nonrecoverable duties may be deducted from an otherwise eligible refund.

Risk of loss and title

Risk of loss and title pass as provided by applicable law and the carrier terms associated with the transaction. Nothing in this section limits mandatory consumer rights. For approved claims involving loss before lawful transfer of risk, we will provide the remedy required by applicable law or our policies.

Limited drops and preorders

A product described as preorder, made to order or future batch ships according to its disclosed estimate rather than the standard processing window. If a cart combines ready and future items, we may hold or split the order. Estimated dates can change during production; material changes will be communicated using the order email.

Undeliverable and refused orders

A package returned because of an incomplete address, repeated failed delivery, refusal, unclaimed pickup or unpaid import charges may be treated under the Refund Policy. Re-shipment may require payment of a new shipping charge. We will contact the customer when a returned package is received and identifiable.