Refund
Policy

Standard return window

Unless a product page states a different period, you may request a return within 30 calendar days after confirmed delivery. A request submitted within the window is not automatically approved; the item must also meet the eligibility conditions below.

Nothing in this policy limits rights or remedies that cannot be waived under applicable consumer-protection law.

Eligible condition

Returned goods must be unused, unworn, unwashed, unaltered and in substantially the same condition in which they were received. Include original components, headcovers, tools, tags, protective materials and packaging when reasonably available. Clubs must show no ball marks, turf marks, grip wear or adjustment damage. Apparel may be tried on indoors but must remain free from odor, stains, pet hair and wear.

Proof of purchase from GOLMSKA CORP is required. Purchases made through another retailer must be returned to that retailer under its policy.

Items not eligible for standard return

The following are not eligible for change-of-mind return unless defective, incorrectly supplied or otherwise required by law: personalized or engraved goods; custom-length, custom-lie, custom-loft, custom-shaft or otherwise made-to-specification clubs; gift cards; final-sale goods clearly identified before purchase; opened or played golf-ball packages; worn gloves; washed or worn apparel; products damaged through misuse, neglect, unauthorized repair or ordinary wear; and items returned outside the stated window.

Limited-batch status alone does not remove return eligibility, but a replacement may be unavailable after a batch sells out.

How to start a return

Use the Contact page and choose “Return or refund.” Include your order number, the email used at checkout, the item to be returned and the reason for the request. For damage, defect or incorrect shipment, include clear photographs of the product, packaging and shipping label.

Wait for return authorization and routing instructions before sending an item. Packages sent without authorization, to an incorrect address or with cash-on-delivery charges may be refused or delayed.

Return shipping

For an approved change-of-mind return, you are responsible for return shipping and for adequate packaging. Original outbound shipping charges are not refundable unless required by law or the return results from our error. We recommend a trackable, insured service for high-value equipment.

If we confirm that an item arrived defective, materially damaged or incorrect, we will provide a prepaid return method or another reasonable resolution. Do not discard damaged packaging until the claim is resolved.

Inspection

Returned items are inspected after arrival. We may reasonably reduce or deny a refund when an item shows use, avoidable damage, missing parts or a condition inconsistent with the return request, to the extent permitted by law. If an issue is found, we will contact you using the order email before completing the decision.

Refund method and timing

Approved refunds are issued to the original payment method. We generally initiate the refund within 7 business days after inspection. Your bank or payment provider may require additional time to post the credit. Shipping, gift-wrap, expedited service and duties are not refundable unless the return resulted from our error or applicable law requires otherwise.

If the original method is unavailable, we will work with the payment provider and customer to identify a lawful alternative. We do not issue cash refunds for online orders.

Exchanges

Inventory in a limited batch can change quickly. We do not guarantee direct exchanges. The fastest route is normally to return the eligible item and place a new order for an available replacement. When an apparel size exchange is available, we may reserve the replacement after the original return receives its first carrier scan, but reservation is not guaranteed.

Damaged, defective or incorrect items

Inspect the shipment promptly. Contact us within 7 calendar days after delivery if an item is visibly damaged, incorrect or missing components. Hidden manufacturing defects should be reported as soon as reasonably discovered. We may request photographs, serial information and a description of use so we can distinguish a defect from impact damage or ordinary wear.

Depending on the facts and applicable law, the resolution may be repair, replacement, store credit or refund. Do not continue using an item that may be structurally unsafe.

Club manufacturing claims

A manufacturing claim does not cover cosmetic wear, bag chatter, normal face marks, worn grips, shaft damage caused by external impact, damage from airline or third-party handling, unauthorized modification, incorrect storage or use outside the product’s intended purpose. Any manufacturer warranty described on a product page applies in addition to, and not in place of, non-waivable legal rights.

Lost return packages

You remain responsible for a change-of-mind return until it is delivered to the authorized destination. Keep the receipt and tracking information. If we provide a prepaid label for our error, contact us if the carrier does not scan or deliver the package so that we can open a claim.

Order cancellation and changes

Contact us as soon as possible if an address, specification or order must change. We cannot guarantee cancellation after an order enters fulfillment. Standard in-stock goods canceled before fulfillment may be refunded. Custom work may become non-cancellable once materials are cut, components are altered or assembly begins. If shipment has already occurred, the standard return process applies.

Refused and undeliverable shipments

If a package is refused or returned because the address was incomplete, access was unavailable, duties were not paid or delivery attempts were exhausted, we may deduct actual outbound and return shipping costs from an otherwise eligible refund, where permitted by law.

Promotions, bundles and gifts

When a promotion requires multiple products or a minimum spend, the refund may be recalculated based on the items retained. All bundle components must be returned for a full bundle refund. If an item was marked as a gift, the refund is issued according to the original transaction and payment method unless the offer expressly provided gift credit.

Chargebacks

Please contact us before opening a payment dispute so we have an opportunity to locate the order and address the issue. This does not limit your right to use a lawful dispute process. Knowingly filing a false or duplicate claim may delay resolution and may violate these Terms or applicable law.